Most of our pieces are made to order and take about three to four weeks. Bespoke pieces take six to eight. If you need something by a certain date, email sales@emilyandashley.com; a rush is often possible for an additional fee.

Orders can be cancelled within 24 hours of purchase. After that, the piece has usually gone to the bench. If something about your order needs to change, call us the same day and we will do our best.

We accept Visa, MasterCard and American Express, along with Shop Pay, Apple Pay and Google Pay. Shop Pay Installments are available at checkout. Made-to-order and custom pieces are paid for before they go into production.

Most rings are offered in sizes 3 to 8, including half sizes. If you are between sizes or unsure, tell us in the order notes or email us and we will help you choose. Signature rings are made to order in your size.

Names, dates, initials, a monogram, a short message, or one of our motifs. Hearts, discs, lockets, signet rings and ID bracelets are the pieces made for it. See our Custom & Engraving page for the whole story.

Both. Tell us which you prefer when you order. For long messages or ornate designs we will confirm the fit and any additional charge with you before we engrave.

Yes. Most charms and pendants can be engraved on the front and the back. There is a small charge for the back.

Charms come in a polished or a matte finish. Choose before we make it; the finish cannot be changed once the piece is complete.

Diamonds and semiprecious stones can be added to many pieces for an additional fee per stone. Email us with the piece you have in mind and we will tell you what is possible.

Domestic FedEx Ground shipping is free, except to Hawaii, Alaska and Puerto Rico. FedEx 2 Day is $25 and FedEx Overnight is $55. We cannot ship to P.O. boxes. Orders over $1,000 require a signature on delivery. You will receive tracking by email when your piece ships.

Yes, by FedEx for an additional fee. Duties, taxes and any customs fees are the recipient's responsibility.

Because most of our pieces are made to order, sales on emilyandashley.com are final. A piece may be exchanged within 14 days of delivery at our discretion, unworn and in its original box, with return shipping arranged, paid and insured by you. Engraved, monogrammed and made-to-size pieces are final once work begins. So if you have a question before you buy, email sales@emilyandashley.com or call or text (646) 290-6678 and we will help. If a piece arrives with a defect or you receive the wrong item, email us within 48 hours and we will repair or replace it at our cost.

Email or call us. If there is an issue with the piece within 30 days of purchase, the repair is on us. After that we will quote the repair and the shipping before any work is done.

Treat chains gently and avoid pulling on them. Clean 14k gold charms with a polishing cloth or a little mild soap and water. For pieces with colored stones, ask us or a jeweler before cleaning.

We travel with the collection for trunk shows around the country, and we hold private appointments in person and by video. Follow @emilyandashley or join our list to hear where we will be next, or email sales@emilyandashley.com to set a time.

We would love that. Email Ashley at ashley@emilyandashley.com and tell us a little about your city and your circle, and we will take it from there.