1. ORDERS
2. PRICING AND ORDER ACCEPTANCE
3. SHIPPING
4. PAYMENT
5. SALES TAX
6. CUSTOMIZATIONS
7. RETURNS AND EXCHANGES
8. REPAIRS
9. CLEANING AND CARE
10. SITE INFORMATION AND DISCLAIMERS

ORDERS

Orders may be placed online at EmilyandAshley.com, or by phone at (646) 290-6678.

Personalized orders are confirmed by a sales representative. Emily & Ashley reserve the right to refuse or cancel any order placed in violation of these terms, or as otherwise determined by Emily & Ashley.

Nearly all of our pieces are made to order and do not go into production without full advance payment. Fine jewelry orders take approximately three to four weeks. Bespoke orders take six to eight weeks to produce and ship. Orders can sometimes be rushed for an additional fee. Email sales@emilyandashley.com and we will do our best to meet your timeline. If an order will take longer than the stated window, a representative will notify you.

Order cancellations. Orders must be cancelled within 24 hours of purchase.

PRICING AND ORDER ACCEPTANCE

Prices shown on EmilyandAshley.com are in US dollars and may change without notice.

Because our pieces are made to order, the final price of a piece can depend on ring size, stone selection, and the price of gold at the time of production. Prices shown on the site are based on a standard specification.

Your order is an offer to buy. We accept it when a representative confirms your order, not when you submit it and not when payment is authorized. If the confirmed price of a piece differs from the price shown when you ordered, we will contact you before any work begins. You may approve the revised price or cancel the order for a full refund.

If a piece is listed at an incorrect price because of a typographical or system error, we may cancel the order and refund you in full, whether or not the order has already been confirmed.

SHIPPING

Domestic shipping is free of charge via FedEx Ground, excluding Hawaii, Alaska and Puerto Rico. FedEx 2 Day is $25 and FedEx Overnight is $55. International shipping is $75 via FedEx.

Orders cannot be shipped to P.O. Box addresses.

All orders over $1,000 require a signature on delivery. You are solely responsible for accepting your order when it arrives. If a package is returned to us by the carrier because it could not be delivered, you will be charged for reshipment.

Once your order ships you will receive an email with tracking. Emily & Ashley is not responsible for the payment of any duties, taxes or other fees assessed on international shipments, or for carrier or customs delays.

PAYMENT

We accept Visa, MasterCard and American Express. We do not accept checks or money orders. Full payment is due before an order is placed into production.

SALES TAX

Sales tax is calculated at checkout and applied to orders shipped to states where we are required to collect it.

CUSTOMIZATIONS

All charms are available in polished (shine) or matte (no shine) finish. The finish cannot be altered once the order is complete.

Charms are hand engraved with a selected motif, monogram, name or message. The front and back of a charm can both be engraved, and there is a fee to engrave the back. A long message or an ornate design may carry an additional fee, quoted to you after we have reviewed the request. For monograms, names and initials there is a choice of script or block engraving. Diamonds and semiprecious stones may be added for a fee per stone.

Please note any additional requests in the comments section of your order. Email sales@emilyandashley.com to request an example and confirmation of these additions, and your card will be charged accordingly.

RETURNS AND EXCHANGES

Because nearly everything we make is made to order, sales on EmilyandAshley.com are final.

If you have a question before you buy, about a stone, a size, or a gift, email sales@emilyandashley.com or call or text (646) 290-6678. We can send additional photographs or discuss a piece with you before you order.

A piece may be exchanged within 14 days of delivery at our discretion. To be considered it must be unworn, in its original box, and accompanied by the receipt. Return shipping is arranged and paid by you and must be insured for the full value of the piece. We are not responsible for packages lost or damaged in transit to us. Original shipping charges are not refunded.

The following are final once work begins and cannot be exchanged: engraved, monogrammed or otherwise personalized pieces; pieces made in a custom size; pieces made to your specification; and bespoke commissions.

If a piece arrives with a defect, or you receive an item other than the one you ordered, email sales@emilyandashley.com within 48 hours. We will repair or replace it at our cost.

If you purchased a piece from an outside retailer and wish to return or exchange it, you must do so with that retailer. We are only responsible for pieces purchased directly from EmilyandAshley.com.

REPAIRS

If you require a repair, contact a sales representative at (646) 290-6678 or sales@emilyandashley.com. The customer is responsible for the cost of the repair and the shipping, unless the repair falls within 30 days of purchase and it has been determined that there is an issue with the piece.

CLEANING AND CARE

Each Emily & Ashley piece is hand-crafted and requires delicate handling. Do not pull or tug on chains. When cleaning our 14k gold charms, use a polishing cloth, or a mild liquid soap and a gentle scrub. For pieces with colored stones, contact us or a professional jeweler to ensure a safe cleaning method.

SITE INFORMATION AND DISCLAIMERS

By visiting the Emily & Ashley website you accept and consent to be bound by our Privacy Policy. If you do not agree with it, please do not use this site. Each time you use the site, the version of the policy then posted will apply. Changes are effective immediately on posting.

Emily & Ashley recognizes the importance of protecting personal and financial information. Information you provide is maintained on secure servers with restricted access, and we make reasonable efforts to follow generally accepted industry standards to protect the personally identifiable information submitted to us.

Mailing lists. You may join our email list to receive information about our products, services and offers. If you would prefer not to receive it, use the unsubscribe link in any email or write to sales@emilyandashley.com.

Information sharing. Emily & Ashley does not share, sell, rent or disclose our clients' names, addresses, email addresses or other personal information to any unaffiliated third party, except where required to process your order, or required by law, government request, process or court order based on our good faith belief that it is necessary to comply with that request.

Links to other websites. This site may contain links to websites operated by others. We are not responsible for their privacy practices. A link is not an endorsement or a representation of affiliation. Other sites may place their own cookies on your computer, collect data, or ask you for personal information. These terms address information collected through this site only.