Because nearly everything we make is made to order, sales on EmilyandAshley.com are final.

If you have a question before you buy, about a stone, a size, or a gift, email sales@emilyandashley.com or call or text (646) 290-6678. We can send additional photographs or discuss a piece with you before you order.

A piece may be exchanged within 14 days of delivery at our discretion. To be considered it must be unworn, in its original box, and accompanied by the receipt. Return shipping is arranged and paid by you and must be insured for the full value of the piece. We are not responsible for packages lost or damaged in transit to us. Original shipping charges are not refunded.

The following are final once work begins and cannot be exchanged: engraved, monogrammed or otherwise personalized pieces; pieces made in a custom size; pieces made to your specification; and bespoke commissions.

If a piece arrives with a defect, or you receive an item other than the one you ordered, email sales@emilyandashley.com within 48 hours. We will repair or replace it at our cost.

If you purchased a piece from an outside retailer and wish to return or exchange it, you must do so with that retailer. We are only responsible for pieces purchased directly from EmilyandAshley.com.